Privacy Policy

1. Introduction

Vysentra (https://beta.vysentra.com) provides search intelligence and GEO analysis tools that help customers understand how their websites and brands appear across AI and search experiences. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, products, and related services.

2. Information We Collect

We collect information you provide directly, information generated through your use of the service, and information received when you connect third-party accounts.

• Account information: name, email address, authentication provider details, and account preferences.
• Billing information: subscription status, transaction records, and payment details processed by our payment provider. We do not store full payment card numbers on our servers.
• Project and analysis data: websites, brands, queries, prompts, keywords, competitors, reports, and other content you submit or generate in the service.
• Google account information: if you sign in or connect with Google, we may receive your Google profile information, email address, OAuth tokens, Search Console property list, site permission level, and Search Console performance metrics such as queries, clicks, impressions, CTR, and average position.
• Usage and device information: log data, IP address, browser type, device information, pages viewed, feature usage, diagnostics, and approximate location derived from your IP address.
• Cookies and similar technologies: cookies and local storage used for authentication, security, preferences, analytics, and service performance.

3. How We Use Information

We use information to:

• create, authenticate, secure, and manage your account;
• provide GEO, AI visibility, and search intelligence reports;
• connect to Google Search Console at your direction and display authorized Search Console properties and performance data;
• process subscriptions, payments, invoices, and trials;
• provide support, service updates, and administrative notices;
• monitor, debug, protect, and improve the service;
• detect fraud, abuse, security incidents, or policy violations;
• comply with legal obligations and enforce our terms.

4. Google API Data and Limited Use

When you connect Google Search Console, Vysentra uses Google API data only to provide user-facing Search Console features you request, such as listing verified properties and retrieving performance reports for selected sites. We request read-only Search Console access and do not use Google Search Console data for advertising, sell it to third parties, or use it to build unrelated user profiles.

Vysentra's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google API data to train general-purpose AI models. Human access to Google API data is limited to cases where it is necessary to provide support, investigate abuse or security issues, comply with law, or where you have given us permission.

5. How We Share Information

We do not sell your personal information. We share information only as needed to operate the service, comply with law, or protect our rights and users.

• Service providers: vendors that provide hosting, authentication, database, payment processing, email delivery, analytics, error monitoring, customer support, and related infrastructure services.
• Google: when you connect or use Google features, we exchange information with Google as needed to authenticate you and access authorized Search Console data.
• Legal and safety: authorities, advisors, or affected parties where required by law or reasonably necessary to protect rights, safety, security, and service integrity.
• Business transfers: in connection with a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate confidentiality protections.

6. Data Retention

We retain personal information for as long as needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect the service. You can request deletion of your account or personal information by contacting us. We may retain limited records where required for tax, accounting, security, fraud prevention, or legal compliance.

7. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also unsubscribe from non-essential emails. To exercise these rights, contact us at the email address below.

You can disconnect Vysentra from your Google account at any time through your Google Account permissions page or by contacting us for help. After disconnection, we will no longer be able to retrieve new Search Console data unless you reconnect.

8. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet service or storage system can be guaranteed to be completely secure.

9. International Data Transfers

We and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers of personal information.

10. Children's Privacy

Vysentra is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and provide notice as appropriate, such as by email or in-product notification.

12. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:

[email protected]